One window system for multiple departments' service help desk: Functions as a single point of contact for not only IT but it also works well for Engineering & Biomedical in any hospital.lt addresses end-user support, information, questions and requests making IT communication easier and less complicated.
For hospitals, it is JCI & NABH compliance. The support processes are based on industry proven best practices and ensures a fast and efficient resolution of customer issues.
Extensive knowledge base: For common customer IT support queries that considerably reduces the support load.
Easy to customized: You can add, remove, redefine various fields for your convenience.
Reduces costs: It is a complete web-based service that can be accessed over the internet reducing the time and cost in installing and maintaining assets of any department.
Access anytime & from anywhere in IT network : Get access to your help desk from anywhere even when you are in other units of your company.
High Scalability : You can scale up or down effortlessly based on your user-base or according to your business growth.
Easy to deploy and use : No need to deploy any hardware or software. Just Sign up and get started with the service in minutes and the intuitive web interface will reduce the complexity in handling and providing IT support to customers.
Pay-as-you-go : Pay only for what you use, when you need it.
